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i-FM e-business Award 2004 Winners & Finalists

The quality of entrants for the 2004 award was outstanding again this year, and also quite diverse, demonstrating how technology can be applied in a multitude of ways, to deliver improved services in FM.

Not only was the quality of entrants up on last year, but so too were the number of entrants. The judging panel consisting of Jane Fenwick (Editor P&FM) Mick Dalton (Deputy Chair BIFM) David Emanuel (MD www.i-FM.net) thus decided to short list four of the applications, as we felt that they all deserved to present to us, based on their applications.

Joint Winner - GSH

GSH presented what can only be described as highly innovative and extremely effective use of IT systems to maximise their service delivery performance. Having entered the competition last year and presented their aspirations, we were now shown the integration of tools in practise and were given the opportunity to see if their investment in IT really does provide them competitive advantage in the marketplace.

The system comprises of four technologies developed in partnership with HBOS Plc and allows GSH to offer a differentiated service to the marketplace, by integrating electronic asset tagging, automated asset data gathering, wireless job delivery and closure and portal reporting – with real time anywhere/anytime access. The system really identified how the emergence and tailoring of technology can bring about true business benefits for organisations.


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Joint Winner - Mass Systems

Mass Systems with the University of Edinburgh demonstrated how they have formed a true strategic alliance and partnership approach, delivering a web-based technology solution: Estates and Building Information System (EBIS), generating substantial and quantifiable benefits.

The only entry where a solution has been developed in conjunction with a  non commercial organisation, and the investment and uptake has been extremely impressive.

Easily quantifiable deliverables have demonstrated the effectiveness of the implementation of EBIS, and how with effective training and nurture, staff from all areas of employment at the university have embraced the technology revolution to their best advantage.

It also demonstrated true partnering and a strategic alliance approach to the selling in to other organisations.


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Finalist - FSI with Elyo

FSI partnered with Elyo showing how they used their software development team to utilitse Concept 500 systems to assist Elyo in managing the Somerfield account.

Faced with having to use administrative heavy legacy helpdesk systems, with duplicate entries, FSI developed software tools to allow Elyo to become more efficient in handling their contract, and to eliminate data duplication and errors. Workflow Pro, Development is based on the ability to be flexible, yet simple whilst customisable tool that is not prescriptive in its use, empowering the FM to modify the system not the developers of the system.

Finalist - Mailsource

Mailsource have developed uBook as part of its Mailroom management solutions. This online booking tool increases efficiencies and reporting for organisations using multiple courier services.

The system is designed to deliver both cost efficiencies to the organisation, but also to expedite and increase the control the company has in its courier spend, minimise errors and make the sending of packages / letters far quicker in terms of the administration.